Legal

Privacy Policy

Last updated November 1, 2026

The short version: your jobs, customers, costs and files belong to you. We use them to run BuildRTX for you, and we don't sell them.

What we collect

• Account details — your name, email and sign-in information, handled by our sign-in provider.
• What you enter — company settings, jobs, customers, addresses, estimates, costs, payments, schedules, materials, subcontractors, and the photos, plans and documents you upload.
• Network profiles — if you publish a subcontractor profile, the details you choose to make public, plus licensing data from public licensing boards.
• Usage events — counts of what features are used (for example “estimate created”), without the contents of your jobs. We don't use third-party advertising trackers.
• Mobile numbers for text messages — if you opt in to text messages, your mobile number and a record of your consent (the wording you agreed to, when, and where).
• Support messages — what you send through the support form or to justin@buildrtx.com.

How your data is kept separate

Every private record is tied to your account and checked on the server for every request. Your customers, job addresses, costs, margins, photos, plans and bids are never shown to other BuildRTX accounts. The public subcontractor network only shows what a pro chooses to publish, with approximate locations. Customer links you share are private, expire, and can be revoked.

Services we use to run BuildRTX

We share data with service providers only as needed to operate the features you use:

• Hosting, file storage and database providers, which store your account data and files.
• A sign-in provider for accounts and passwords.
• AI providers, when you use AI features (estimates, design previews, plan reading, photo analysis, the assistant). Only what that feature needs is sent.
• An email provider, when BuildRTX sends an email you asked it to send.
• A text-messaging provider (Twilio), to deliver text messages to people who opted in.
• Mapping and geocoding services, to place job and service-area addresses for the subcontractor network.

Text messages (SMS)

BuildRTX is operated by JG Builds Inc. If you give BuildRTX your mobile number and check the text-message consent box, we send you account and project text messages: notices that a proposal, contract, change order or invoice is ready to view or sign, project updates, sign-in verification codes, and payment confirmations and occasional review requests after a completed payment or job. We don't send marketing texts. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to stop receiving texts at any time. See BuildRTX Text Messaging for details.

We collect your mobile number and a record of your consent only to send these messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text-message opt-in data and consent are not shared with any third parties, except the text-messaging provider that delivers our messages.

Your choices

• You can edit or archive your records, revoke customer and bid links, and unpublish a network profile at any time.
• To export or delete your account data, email us. Signed documents may need to be kept as part of the project record.

Questions

Email justin@buildrtx.com.